Shipping policy

1. Processing Times

All orders are subject to a processing period of 1–3 weeks prior to shipment. This timeframe allows for product preparation, packaging, quality assurance, and administrative handling. Processing times may be extended during holidays, periods of high order volume, supply chain disruptions, or other circumstances beyond our control. If processing is expected to exceed the 3‑week window, the customer will be notified via email.

2. Shipping Rates, Charges, and Delivery Estimates

Shipping charges may or may not be included in the listed product price. Any applicable shipping fees will be displayed at checkout prior to order completion.

Shipping costs are determined by:

  • Carrier‑established rates  
  • Package weight and dimensions  
  • Destination (domestic or international)  
  • Current logistical or environmental conditions  

If shipping is included for a specific product, such inclusion will be expressly stated on the product page. Absent such notation, shipping fees will be assessed at checkout.

Estimated delivery windows after shipment:

  • Standard Domestic Shipping: 3–7 business days  
  • Expedited Domestic Shipping: 2–4 business days  
  • Priority Domestic Shipping: 1–2 business days  
  • International Shipping: Delivery timelines vary by country, carrier, and customs processing; most shipments arrive within 2–6 weeks after dispatch.

All delivery estimates are provided by carriers and are not guaranteed.

3. Order Tracking

Upon shipment, the customer will receive an email containing a tracking number. Tracking information may require 24–48 hours to update within the carrier’s system.

4. Shipping Destinations & International Customs

We ship to all U.S. states and territories and to most international destinations.

For domestic shipments, customers acknowledge that certain delivery limitations may apply within the State of Arizona due to regional carrier restrictions, extreme weather conditions, or state‑specific transportation regulations.

For international orders, the customer acknowledges and agrees that all customs duties, import taxes, value‑added taxes (VAT), brokerage fees, and any other governmental assessments imposed by the destination country are the sole responsibility of the customer. These charges are not included in product pricing or shipping costs unless expressly stated.

Customs regulations vary by jurisdiction. We have no authority over customs procedures and are not liable for delays, holds, or additional charges resulting from customs inspections or governmental requirements.

If an international shipment is refused, returned, or deemed undeliverable due to unpaid customs fees, inaccurate import information, or refusal to accept delivery, the customer is responsible for all return shipping costs, carrier fees, and any associated losses.

We do not ship to P.O. Boxes for oversized or restricted items.

5. Shipment Delays

We are not responsible for delays caused by carriers, weather conditions, customs processing, labor shortages, natural disasters, or any other circumstances outside our control.

Arizona experiences seasonal extreme weather conditions, including high heat advisories, monsoon‑related delays, and dust‑storm interruptions. These events may impact carrier operations and transit times. We are not liable for delays resulting from such conditions.

6. Lost, Stolen, or Damaged Packages

Risk of loss transfers to the customer once the carrier marks the package as “Delivered.”

If a package is lost or stolen:

  • The customer must file a claim directly with the carrier.  
  • We will assist with documentation upon request.

If a package arrives damaged:

  • The customer must photograph the packaging and product.  
  • The customer must notify us within 48 hours so that a damage claim may be initiated.

Failure to report damage within the specified timeframe may limit or void claim eligibility.

7. Address Accuracy

The customer is solely responsible for providing accurate and complete shipping information. We cannot modify or reroute packages once they are in transit. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges, which are the responsibility of the customer.

8. Shipping Restrictions

Certain products may be subject to shipping limitations due to:

  • Carrier regulations  
  • Hazardous material classifications  
  • Temperature‑sensitive handling requirements  
  • State, federal, or international import laws  
  • Arizona‑specific agricultural or wildlife regulations  

Any item subject to Arizona‑specific restrictions will be clearly identified on the applicable product page.

9. Pre‑Orders & Backorders

Pre‑order and backordered items will ship immediately upon inventory availability. Orders containing both in‑stock and pre‑order items may be shipped separately at our discretion.

10. Policy Modifications & Governing Law

This Shipping Policy is governed by the laws of the State of Arizona, without regard to conflict‑of‑law principles. Any disputes arising from or relating to this policy, shipments originating from Arizona, or shipments delivered within Arizona shall be resolved under Arizona jurisdiction.

We reserve the right to amend, update, or modify this Shipping Policy at any time. All changes will be posted on this page with an updated revision date. Continued use of the website or placement of an order constitutes acceptance of the revised terms.